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Best Western Hospitality Hotel & Suites - Grand Rapids

5500 28Th Street Se, Grand Rapids, Michigan, United States, 49512-2052  show map
 2 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Hospitality Hotel & Suites - Grand Rapids

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Shuttle

Free airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Indoor swimming pool

Overview

Best Western Hospitality Hotel & Suites is a 2-star property situated about 13 km from Van Andel Arena. The hotel opened its doors in 1968 and was remodeled in 2006.

Best Western Hospitality Hotel & Suites lies 9 km away from Frederik Meijer Gardens & Sculpture Park. Best Western Hospitality Hotel & Suites boasts an ideal location close to a college and a museum.

Restaurants and a zoo are set close to the property.

Kent County Intl airport is 10 minutes' drive away from Best Western Hospitality Hotel & Suites.

Rooms

The hotel comprises 120 rooms equipped with satellite television, an individual safe, a fridge, a living area and a writing table. The bathrooms come with a shower, a hairdryer and a sink for more comfort.

Eat & Drink

Dining options include a complimentary hot buffet breakfast served every morning. Brann's Steakhouse & Sports Grille with American specialties is just around the corner.

Services

Guests can make use of shuttle service, cloakroom service and ironing service as well as a designated place for smoking, an elevator and a vending machine.

Relax

This grand hotel offers a hot tub and a sauna. On-site amenities for fitness include a gym and a fitness centre.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2006.  Number of rooms:   120.

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Facilities

General

  • Non-smoking property
  • Wi-Fi
  • No parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Lift
  • Vending machines
  • Multilingual staff

Sports & Fitness

  • Fitness centre
  • Basketball
  • Volleyball

Services

  • Free airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wake up service
  • Newspaper service

Dining facilities

  • Full american breakfast
  • Restaurant
  • Bar/ Lounge area
  • Free breakfast

Meeting facilities

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cots

Leisure facilities

  • Indoor swimming pool
  • Leisure/ TV room
  • Sauna
  • Jacuzzi

Room facilities

  • Air conditioning
  • Heating
  • Connecting rooms
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Sofa bed
  • Rollaway beds

Bathroom

  • Hair dryer

Self-catering

  • Refrigerator
  • Microwave

Media

  • Cable/ Satellite television
  • Free local telephone calls
  • Data ports
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 11 am FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Best Western Hospitality Hotel & Suites - Grand Rapids Grand Rapids location
Show big map »

Hotel Address:

5500 28Th Street Se, Grand Rapids, Michigan, United States, 49512-2052

Get directions
City Centre
  • Grand Rapids
    7.8 mi
Airports
Train Stations
  • Grand Rapids Amtrak Station
    8.1 mi
Restaurants
  • Brann's Steakhouse & Sports Grille (cuisine: American)
    300 ft
  • Bagger Daves (cuisine: American)
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2006
  • Number of rooms:
    120

Rooms and availability

Best Western Hospitality Hotel & Suites photos Exterior Hotel information
King Suite Kitchenette
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Toilet
  • Dining:Kitchenette
  • Media:TV
  • Wake up service
Room Description:

This double room has air conditioning.

Queen Room Two Queen Beds Non-Smoking
  • Max occupancy:

    4 persons

  • Bed type:

    2 King-size beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
Room Description:

This quadruple room has air conditioning.

King Room Non-Smoking
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
Room Description:

This double room features air conditioning.

King Suite Non-Smoking
  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
Room Description:

This suite has air conditioning.

Queen Room Roll Shower
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
Room Description:

This double room has air conditioning.

Queen Room Disability Access
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
Room Description:

This double room features air conditioning.

Best Western Hospitality Hotel & Suites Location

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  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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What's nearby

Shopping areas

Amusement

  • Maze Craze1.2 mi

Stadiums

Museums

  • Heather Lane Pottery1.7 mi
  • Mmps Inc1.9 mi
  • Black Swan Galleries2.3 mi

Universities, Institutes

  • Central Michigan University2300 ft
  • Rapid Air1.8 mi
  • Northwood University1.9 mi
  • Spring Arbor University2.5 mi
  • Western Michigan University2.7 mi
  • Calvin Theological Seminary3.0 mi
  • Calvin College3.0 mi

Air business related

Medical care and Hospitals

  • Forest View Hospital2.4 mi

Local attractions

  • Cascade Winery & Jaden James Brewery 2.8 mi
    4665 Broadmoor Ave SE Ste 135
  • Frederik Meijer Gardens & Sculpture Park5.6 mi
    1000 E Beltline Ave NE
  • Fulton Street Farmers Market6.5 mi
    1147 Fulton St E
  • Leonardo da Vinci\'s Horse5.3 mi
    Frederik Meijer Gardens
  • Aquinas College5.9 mi
    1607 Robinson Rd SE

Restaurants nearby

  • Brann's Steakhouse & Sports Grille300 ft

    Address: 5510 28th Street
    Phone: 616 285 7800

    57% likes this, based on 16 reviews
    Cuisine: American

  • Gippers Sports Bar & Grill1000 ft

    Address: 2929 Kraft Ave SE
    Phone: 616-551-0841

    60% likes this, based on 26 reviews

  • Romano's Macaroni Grill1700 ft

    Address: 5525 28th Street Ct SE
    Phone: 616-949-8430

    73% likes this, based on 48 reviews
    Cuisine: Italian
    Price Range: USD 23 - USD 32

  • Bagger Daves800 ft

    Address: 2817 Kraft Avenue Sooutheast
    Phone: (616)977-4349

    61% likes this, based on 36 reviews
    Cuisine: American

  • Quaker Steak and Lube1300 ft

    Address: 4515 28th Street
    Phone: 616-285-9464

    72% likes this, based on 51 reviews
    Cuisine: American

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2006
  • Number of rooms:
    120

Best Western Hospitality Hotel & Suites Reviews

Guest reviews are submitted by our customers after their stay at Best Western Hospitality Hotel & Suites

Average guest rating

7.2out of 10
Very good
Based on 22 reviews

Guest reviews

  • 10.0

    The room was BEAUTIFUL and so comfortable it made my husband's and my anniversary one to remember and wish to repeat!!!!!

    We had absolutely no complaints

  • 8.2

    High beds that were very comfortable. Pictures matched product.

  • 8.2

    The staff was excellent. Check-in was a breeze. Rooms very clean .

    We could not use the pool, or the hot tub, because there were so many kids, we were hoping they would announce a time for adults, only, but they did not.

  • 10.0

    I love the free hot breakfast, the pool was great, and the staff was friendly and helpful

    The only thing we did not like was the disrespectfulness of the other guests. It had nothing to do with the hotel, kids were playing with the emergency equipment in the pool and the staff took care of the problem. I guess if I was to suggest one thing to improve on would be, if you know there will be a family in a room please put more than one set of amenities. That is my only suggestion.

  • 8.2

    Our room was super comfortable and clean. We had everything we needed and it looked nice. Room service was super friendly. Everyone at the front desk was super friendly and helpful.

    The hallways are a little noisy and the exercise room is set up weird. I don't like the way the treadmills face, wish they faced the pool. Also could use water and towels in that room.

  • 7.8

    Very clean

    I called at 10 am to prepay for my family since I would not able to attend. Leo? handed me off to a young woman who assured me not a problem, my card was on file. At 7:30 when my family arrived, they were not allowed to check in because he didn't have my card. Exactly what I was trying to avoid. Exactly why I spent 15 minutes on the phone earlier in the day. I told her he would not have my card. So now 3 tired kids have to wait while someone emails me a document, I fill it out, email it back. The unhelpful second shift woman just kept bad mouthing the first shift one...she doesn't know what she's talking about, she should never have said that,she made no notes (she told me she had)it doesn't matter what she told you. We have rules. I hour later checked in. Grrrr. .

  • 4.6

    Staff was very nice

    Our bathroom smelled like sewer!:(

  • 9.2

    Great bed, clean, staff was very helpful.

    The phone kept ringing in the middle of the night for a walk up call.

  • 4.6

    The fact that i had to wait 3 hrs to get into my room. And then when i asked if there was a possibility for a discount like they did the others the best they could do was put 21.00 back in my account. Very mich possibility that i will not be staying at yhat hotel again. Ill gladly go somewhere else.

  • 6.2

    The location was perfect for our needs, being right off the intersection. In a busy area with lots of restaurants and stores on the same stretch of road.

    Upon arrival, the room was freezing. My husband immediately noticed that the window had a huge gap between the panes. We decided not to make a big deal, but just close the heavy black out curtains and turn up the heat. Also, the walls are very thin...meaning we could hear most EVERYTHING our neighbors were doing, if you know what I mean....

  • 7.0

    Kids in pool area during adults only time.

  • 8.2

    The bed was very comfortable and we loved the pillows. Would like to know where we can get some for home.

    The only thing I didn't like was when breakfast ended. They put everything away even the coffee warmers and creamers.

  • 4.2

    Maid service was poor Towels not completely provided Breakfasts were fair

  • 4.6

    The staff was wonderful! They tried their best to fix all of the issues at this hotel.

    The hotel was just in poor repair and dirty. Our 1st room didn't have working tv, heat or a bathroom fan. The bathroom trash from the previous guests was still in the room along with trash on the floor, it was so dirty that the manager had use switch rooms. The 2nd room was much better until I got into bed at 3am and found out the bed was broken and leaning towards the floor. I called the front desk and they said they would gladly move us to another room and I was to tired to move again so I requested some extra pillows and just slept on those.

  • 9.6

    I did not like that there was no bacon served during breakfast time.

How to reach hotel

hotel Best Western Hospitality Hotel & Suites - Grand Rapids Grand Rapids location
Show big map »

Hotel Address:

5500 28Th Street Se, Grand Rapids, Michigan, United States, 49512-2052

Get directions
City Centre
  • Grand Rapids
    7.8 mi
Airports
Train Stations
  • Grand Rapids Amtrak Station
    8.1 mi
Restaurants
  • Brann's Steakhouse & Sports Grille (cuisine: American)
    300 ft
  • Bagger Daves (cuisine: American)
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2006
  • Number of rooms:
    120