Best Western Hospitality Hotel & Suites - Grand Rapids

5500 28Th Street Se, Grand Rapids, MI, United States, 49512-2052show map
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Highlights
Overview

A lift, a vending machine and a cloakroom as well as views of the river are featured at Best Western Hospitality Hotel & Suites. Built in 1968, the venue was fully renovated in 2006. The hotel comprises 120 rooms and offers unbeatable services maintained by multilingual staff.

Guests will enjoy an ideal location in the centre of Grand Rapids. This hotel is situated close to a valley and parks, a few steps from Calvin College.

The hotel boasts close proximity to a zoo and restaurants.

Kent County Intl airport is situated around 5 km away from the property.

Rooms

Each guest room includes a personal safe, a microwave and ironing facilities. They offer bathrooms fitted with a shower, a hairdryer and toiletries.

Eat & Drink

Each morning, the hotel serves a hot buffet breakfast. The hotel features a non-smoking restaurant and a 24-hour bar. The bar's menu offers various types of coffee and tea. The nearby restaurants are Brann's Steakhouse & Sports Grille and Bagger Daves.

Services

Free shuttle service, cloakroom service and ironing service can be arranged at the property.

Relax

It offers an indoor swimming pool and a picnic area for guests' enjoyment. Best Western Hospitality Hotel & Suites provides such sport activities as volleyball and basketball.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2006.  Number of rooms:   120.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Shuttle

Free airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Indoor swimming pool

Sports & Fitness

  • Fitness centre
  • Basketball
  • Volleyball

Services

  • Free airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wake up service
  • Newspaper service

Dining

  • Full american breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Indoor swimming pool
  • Leisure/ TV room
  • Sauna
  • Jacuzzi

Room view

  • City view
  • River view

Room features

  • Air conditioning
  • Heating
  • Connecting rooms
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Sofa bed
  • Rollaway beds

Bathroom

  • Hair dryer

Self-catering

  • Refrigerator
  • Microwave

Media

  • Cable/ Satellite television
  • Free local telephone calls
  • Data ports
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Central Michigan UniversityCentral Michigan University2000 ft
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Brann's Steakhouse & Sports GrilleBrann's Steakhouse & Sports Grille300 ft5510 28th Street
Bagger DavesBagger Daves800 ft2817 Kraft Avenue Sooutheast
Gippers Sports Bar & GrillGippers Sports Bar & Grill1000 ft2929 Kraft Ave SE
Quaker Steak and LubeQuaker Steak and Lube1300 ft4515 28th Street
Romano's Macaroni GrillRomano's Macaroni Grill1700 ft5525 28th Street Ct SE
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Mmps IncMmps Inc1.9 mi
Ada Historical SocietyAda Historical Society3.7 mi
Ada Township Park OfficeAda Township Park Office3.4 mi
Shady AcresShady Acres7.3 mi
Rapid AirRapid Air1.8 mi
Northwood UniversityNorthwood University2.0 mi
Spring Arbor UniversitySpring Arbor University2.5 mi
Western Michigan UniversityWestern Michigan University2.7 mi
Calvin Theological SeminaryCalvin Theological Seminary3.0 mi
Aquinas CollegeAquinas College5.9 mi1607 Robinson Rd SE
Meyer May HouseMeyer May House7.0 mi450 Madison Ave SE
Grand Rapids Children\'s MuseumGrand Rapids Children\'s Museum7.7 mi11 Sheldon Ave NE
Van Andel ArenaVan Andel Arena7.9 mi130 Fulton St W
Grand Rapids Art MuseumGrand Rapids Art Museum7.9 mi101 Monroe Center St NW
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Getting around
Airports
Kent County Intl (GRR)2.1 mi
Park Township (HLM)32.9 mi
Train
Grand Rapids Amtrak Station8.1 mi
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Reviews
7.0
Very goodBased on  17  reviews
  • 8.2
    Fabulous

    High beds that were very comfortable. Pictures matched product.

  • 8.2
    Fabulous

    The staff was excellent. Check-in was a breeze. Rooms very clean .

    We could not use the pool, or the hot tub, because there were so many kids, we were hoping they would announce a time for adults, only, but they did not.

  • 10.0
    Exceptional

    I love the free hot breakfast, the pool was great, and the staff was friendly and helpful

    The only thing we did not like was the disrespectfulness of the other guests. It had nothing to do with the hotel, kids were playing with the emergency equipment in the pool and the staff took care of the problem. I guess if I was to suggest one thing to improve on would be, if you know there will be a family in a room please put more than one set of amenities. That is my only suggestion.

  • 4.6
    Guest rating

    Staff was very nice

    Our bathroom smelled like sewer!:(

  • 9.2
    Superb

    Great bed, clean, staff was very helpful.

    The phone kept ringing in the middle of the night for a walk up call.

  • 4.6
    Guest rating

    The fact that i had to wait 3 hrs to get into my room. And then when i asked if there was a possibility for a discount like they did the others the best they could do was put 21.00 back in my account. Very mich possibility that i will not be staying at yhat hotel again. Ill gladly go somewhere else.

  • 6.2
    Good

    The location was perfect for our needs, being right off the intersection. In a busy area with lots of restaurants and stores on the same stretch of road.

    Upon arrival, the room was freezing. My husband immediately noticed that the window had a huge gap between the panes. We decided not to make a big deal, but just close the heavy black out curtains and turn up the heat. Also, the walls are very thin...meaning we could hear most EVERYTHING our neighbors were doing, if you know what I mean....

  • 7.0
    Very good

    Kids in pool area during adults only time.

  • 4.2
    Guest rating

    Maid service was poor Towels not completely provided Breakfasts were fair

  • 4.6
    Guest rating

    The staff was wonderful! They tried their best to fix all of the issues at this hotel.

    The hotel was just in poor repair and dirty. Our 1st room didn't have working tv, heat or a bathroom fan. The bathroom trash from the previous guests was still in the room along with trash on the floor, it was so dirty that the manager had use switch rooms. The 2nd room was much better until I got into bed at 3am and found out the bed was broken and leaning towards the floor. I called the front desk and they said they would gladly move us to another room and I was to tired to move again so I requested some extra pillows and just slept on those.

  • 7.0
    Very good

    Location and room design

    Bed/mattress wasn't as comfortable as Clarion.

  • 7.8
    Fabulous

    Staff was great. Breakfast area, fitness center, parking was great.

    1st room was in bad shape, got switched to different room, toilet ran for hours but I didn't want to have to switch rooms again. I was overcharged when I checked out and they didn't fix it until I called the next day to complain. They should have been able to address it right when I checked out.

  • 3.2
    Guest rating

    easy to get to, just off the freeway!

    Awoke in the morning, with small beetles crawling all over the bathroom floor, management took 15 dollars off our bill, Big Deal!!!

  • 9.2
    Superb

    Friendly, professional, helpful staff. Looked and smelled clean. Nice looking. Close to a couple of restaurants and shopping. I would stay here again.

    Limited number of tv channels. The channel selection was poor, and did not have fox news, although it did have cnn, msnbc which are not particularly reliable.

  • 7.0
    Very good

    Nice young woman behind the counter trying to the best of her ability.

    It took 1.5 hours waiting in line to be checked in. The young woman behind the counter had just recently been hired and was never taught how to use the computer. There was no manager or senior staff to help. She had to call on the phone to find out how to process cash, credit cards, etc. There was a waiting line of people, some who left. I felt bad for her because she was trying. Separately, it would be nice if they would clean out the bathtub drain so that it would drain in a reasonable amount of time.

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Highlights
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 11 amFREE
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Kent County Intl (GRR)2.1 mi
Park Township (HLM)32.9 mi
Train
Grand Rapids Amtrak Station8.1 mi
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Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room